Legal
Terms & Conditions
Last updated: 30 September 2026
These terms apply whenever you use this website, register on or use one of our training portals (provider, instructor or moderator), or place an order through our shop. By using any of these, you agree to them. How we handle personal information is covered separately in our Privacy Policy — read that alongside this page.
1. General Disclaimer
The content on this website is provided for general information and should not be relied on as professional, legal or technical advice. To the extent permitted by law, we exclude liability for any loss or damage arising from reliance on information published here.
We take reasonable steps to keep this website secure and its content accurate, but we don’t warrant that any file or resource available for download from this site is free of viruses or other harmful code, and we accept no responsibility for direct, indirect or consequential loss arising from your use of the site.
2. Using This Website
You may browse this website without submitting any personal information. Where a form, application or portal does require information from you, providing it is voluntary but necessary to receive the service you’re requesting — see our Privacy Policy for what we collect and why. Access to the provider, instructor and moderator portals is restricted to accredited users and issued on the basis that login credentials are kept confidential and not shared.
3. Shop — Orders, Pricing & Payment
Prices shown in the shop are in South African Rand and include VAT where applicable, unless stated otherwise. We reserve the right to correct a pricing error and will contact you before processing an order affected by one.
Payment is processed through Sage. An order is only confirmed once payment has been received and verified — until then, it remains unpaid or pending, and stock is not guaranteed. Some items carry serial-controlled (SCV) numbers that are permanently allocated once your order begins processing — see Returns & Cancellations, below, for what that means for changing or cancelling an order.
4. Shop — Delivery & Collection
You may collect your order from our Krugersdorp premises, or have it delivered by courier (Courier Guy). Collection orders are ready once we notify you — only authorised personnel from your training centre may collect an order, and a signature is required at collection. Courier deliveries are tracked, and you’ll receive tracking updates directly from Courier Guy once your order is dispatched; timeframes vary by location and courier volumes.
Risk in delivered goods passes to you on delivery to the address you provided; risk in collected goods passes to you (or your authorised representative) at the point of collection.
5. Shop — Returns & Cancellations
You may amend or cancel an order any time before it enters processing — that is, while it’s still awaiting payment or awaiting payment verification. Once an order enters processing, it can no longer be cancelled, refunded or exchanged. This is because serial-controlled numbers are permanently allocated to the order’s line items at that point, tied to specific accredited training materials — not a discretionary policy choice, but a consequence of how serial-controlled stock has to be tracked in this industry.
This doesn’t affect your rights under the Consumer Protection Act in respect of defective or damaged goods — if what you receive is faulty, damaged in transit, or not what you ordered, contact us via our Contact page and we’ll look into it.
6. External Links
Links from this site to third-party websites are provided for convenience. We don’t control and aren’t responsible for the content, accuracy, or policies of any website we don’t operate.
7. Governing Law
These terms are governed by the laws of South Africa, and any dispute arising from them falls under the jurisdiction of the South African courts.
8. Changes to These Terms
We may update these terms from time to time. The date above shows when they were last revised — continued use of the site or portals after a change means you accept the updated terms.
9. Contact Us
Questions about these terms, or about an order, can be sent to us via our Contact page.